"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.
If your item is faulty please see our Faulty Returns Policy
Change of Mind Returns
If you change your mind about the products you have purchased from us online or in-store, we will refund the purchase price, or exchange those products in-store in the country in which they were purchased, subject to the following conditions:
- Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
- The returned items must not be earrings, cosmetics, charity items, seconds, samples customised/personalised items, gift cards or underwear (we will accept bras);
- All items will be returned to the original forms of payment, otherwise, an exchange or store credit will be issued;
- Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
- You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
- Items purchased online can be returned in-store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.
- Drop into your nearest Supre store or any Cotton On Mega store near you.
- Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.
- Once the returns policy has been met, we'll offer an exchange or refund on the spot.
- If your purchase was made online you may choose to return to our online store. Visit Online Returns for more information.
Please note items purchased in store cannot be returned via post - cos that just gets confusing for all involved
For NZ Customers:
- NZ customers can also visit any Megastore to complete a return. If items are purchased online via the AU website, an international return will need to be completed.
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.
For New Zealand customers
Supre hearts Typo
Products in the 'Supre Hearts Typo' collection can only be returned to the online store via post. Products cannot be return to Supre or Typo stores.