Please Note: The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.
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Faulty Returns Policy

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased. 

Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we will do our best to track it down.

Returns Process

  1. Head to your nearest store with your return and receipt
  2. The team in store will assess the product for a fault and help you with an exchange or refund. 

If your purchase was made online you may choose to return to our online store. Visit Online Returns for more information.

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