Ordering & Accounts
Online Orders
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Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you're able to immediately contact us using either the chat w...
Payments
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How secure is my credit card and personal information?
Your security while shopping online with Supre is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pa...
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Afterpay
Buy what you want today and pay it off over four fortnightly instalments. HOW DOES IT WORK? 1. Select Afterpay as your payment method. 2. Complete your checkout for instant approval online. 3. Pay...
Customer Account
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I can't log into my account
If you can't remember your password, just go to the sign-in page at the top of the website, then click the Forgotten Password link, and you'll be able to choose a new password. Your username will ...
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I forgot my account password
Please go to the My Account page and click the 'Forgot My Password' button and we'll email you a link to reset your password. If your email isn't recognised when you try to reset your password, i...
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Do I need an account to place an order?
No, you do not need to register for an account in order to place an order. You can use the 'Guest Checkout' as a casual user. If you would like to create an account, visit https://supre.com.au/acc...
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What happens if I have forgotten my account name?
Your account is registered to your email address. Please sign in online at supre.com.au/sign-in.
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Where can I find products in my wishlist?
When you add an item to your wishlist it keeps a record of the products you have shown interest in purchasing. Unfortunately we do not hold or reserve the item for you until it is purchased. You m...
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Why does the item in my bag now say it's unavailable?
Our products are very popular and can sell out. When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, p...