Online Returns

Online purchases can be returned in store or online provided they meet our change of mind or faulty returns policy. 

Purchases made in store need to be returned in store, see in store returns.

Returns Process

If your purchase was made online you may choose to return to our online store.

1. Visit to print your FREE returns label

2. Complete your returns form and pack together with the items you would like to return. If you can't find your returns form, you can download a new one here.

3. Attach your returns label and post  

Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy your order will be sent back to you.

Important Information

1. We are unable to offer an exchange via our online store, if you are after an exchange we recommend heading into store to make your return. If you can’t get into store but you really want another item, we recommend you place a second order to make sure you don’t miss out.

2.We are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.

3. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. 

4. Your personal information will be used according to our Privacy Policy to process your refund or return.

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