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Change of Mind Returns Policy

 

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

We will accept a change of mind return provided it meets the following guidelines:

✔ Return within 30 days

✔ Return with proof of purchase

✔ Item must be unworn, unwashed, unused with all original tags/labels attached

✔ Protective hygiene sticker must be in place for swimwear returns

✔ Returns must be made within the country of purchase

✔ Item is not listed as an excluded item as outlined below

Excluded items (for a change of mind return):

✘ Underwear

✘ Earrings

✘ Cosmetics

✘ Gift Cards

✘ Sale/Clearance

✘ Seconds

✘ Charity Items

✘ Personalised product

 

Returns Process (In-Store)

  1. Drop into your nearest Supre store
  2. Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you. 
  3. Once the returns policy has been met, we'll offer an exchange or refund on the spot.

Exchanges 

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund. 

Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card. 

Supre hearts Typo

Products in the 'Supre Hearts Typo' collection can only be returned to the online store via post. Products cannot be return to Supre or Typo stores. 

Returns Process (Online)

If your purchase was made online you may choose to return to our online store. 

  1. Visit returns.supre.com.au to print your FREE returns label
  2. Complete your returns form and pack together with the items you would like to return. If you can't find your returns form, you can download a new one here.
  3. Attach your returns label and post  

Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.

 

PLEASE NOTE:

Your personal information will be used according to our Privacy Policy to process your refund or return.

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