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How do I return a faulty item?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren't possible.


Shipping costs for online purchases can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right?


Instructions for returning items can be found on our Returns and Exchanges page. If you’re returning a faulty item by post, get in touch with us using the ‘Contact Us’ button below to discuss postage.

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