How can we help you?

How do I return an Afterpay order?

If you want to exchange your item, you can do this in store. We can only exchange in store, not by post.

 

If you'd rather a refund, you can send your item back to us. Refunds are only available when you post your item back to us, and can't be done in store.

Just make sure your return meets our Returns Policy, then follow the steps below.

 

To exchange your item:

1. Drop in to a Supré store.

2. Bring along the tax invoice we emailed you as proof of purchase.

3. As long as the Returns Policy has been met, we'll offer you an exchange in store, on the spot.

 

To return your item for a refund:

1. Head to our contact form and submit a request.

2. Select the Returns and Exchanges form and the Afterpay Enquiry Filter, then complete with your details.

3. We’ll contact you by email with everything you need to return your order for a refund.

Have more questions?